Facility Executive - Soft Service

Job Description

Role & responsibilities Job Summary: The Assistant Facility Manager (Soft Services) is responsible for overseeing non-technical facility services such as housekeeping, security, hospitality, pantry, landscaping, pest control, and overall workplace experience. The role ensures a clean, safe, and well-maintained environment, enhancing employee and client satisfaction while maintaining service quality and compliance. Key Responsibilities: 1. Housekeeping & Cleaning Services • Supervise housekeeping staff to ensure cleanliness, hygiene, and sanitation standards are met. • Implement cleaning schedules and ensure regular audits of office premises, washrooms, and common areas. • Coordinate with vendors for deep cleaning, waste management, and hygiene-related services. 2. Security & Safety Management • Monitor security services, ensuring adherence to safety protocols and access control measures. • Conduct periodic security audits and coordinate with security vendors for any improvements. • Ensure visitor management systems and emergency response plans are in place. 3. Pantry & Hospitality Services • Oversee pantry services, ensuring proper food and beverage arrangements for employees and visitors. • Ensure high standards of hospitality services, including front-office management and meeting room arrangements. • Manage vendor contracts for catering and pantry supplies. 4. Landscaping & Pest Control • Ensure maintenance of gardens, green areas, and outdoor spaces. • Coordinate pest control measures to maintain a hygienic environment. 5. Vendor & Contract Management • Manage contracts and service level agreements (SLAs) with soft service vendors. • Monitor vendor performance and ensure timely service delivery. • Assist in negotiating contracts and optimizing service costs. 6. Employee & Client Experience • Handle employee complaints and requests related to soft services. • Ensure workplace comfort, cleanliness, and overall experience enhancement. • Assist in planning employee engagement activities in coordination with HR. 7. Compliance & Reporting • Ensure adherence to health, safety, and environmental regulations. • Maintain documentation for audits, compliance checks, and service performance. • Prepare reports on facility conditions, vendor performance, and improvement plans.