Facilities Coordinator-Soft Services

Job Description

Set up Standard Operating Procedures for all soft services activities and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations. Ensure client SLA & KPI achieved with highest level of customer satisfaction. Appropriate checks and control measures for all vendor staff activity and tracking mechanism DUTIES AND RESPONSIBILITIES Ensure Deep cleaning activities are undertaken in accordance with the schedule. Ensure the implementation and management of Risk and Safety work practices to reduce any interruption to operations. Ensure all the Helpdesk tickets are tracked and closed within SLA to achieve the client satisfaction scores. Provide training to on-site teams on equipment procedures and implementation. Support service delivery teams on equipment maintenance and upkeep. Conduct regular audits to ensure that the procedures are being followed and updated as required. Ensure and coordinate for adequate material availability and to maintain the stores to keep inventories of all HK materials without any interruptions. Ensure compliance with statutory regulations on fire, health, and safety standards. Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment. Maintain equipment database for site and have proper inventory management for the materials. Prepare / provide input to the site monthly report to be submitted to client EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Territory qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge on basic safety standards at workplace and eye for details to bring in improved standards on cleaning activities. Knowledge of Strong PC literacy and proven to manage daily activities using various systems.