In RE&D, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers! Our team is a diverse and nimble group that manages and provides services to Apple’s Retail stores and workplaces. We develop and run Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities, and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world! We are seeking an experienced, collaborative, and highly motivated senior facilities professional to join our team.
The Facilities Manager is the culmination of all the skills and resources of a validated Facility Manager (IFM) with additional cross-functional CRE expertise and outstanding customer experience skills. The incumbent will need to have a strong emphasis on leading multiple site operations tasks critical to diversified and multiple site operations including ensuring consistent delivery at highest performance level for Soft & Hard Services. Ability to get along with Apple corporate business functions & customers at all levels and provide multiple structured and/or ad-hoc timely and accurate status reporting.
Description
- Working with Apple LOB, RE&D and their nominated internal/external vendors/partners
- Hands-on experience of comprehensive IFM Soft Services
- Input to in-GEO OPEX planning and budgets
- Handle RE&D commercial obligations like Vendor payments
- Drive consistency in RE&D site services and resources with 'bigger picture' overview
- Lead single to multiple, simple to complex Facility initiatives and programs
- Adherence to the use of established protocols, tools & processes - strong compliance
- Participate alone, or in team, for facility strategy presentations to RE&D customers
- Follow-up with Apple customers on site services delivery tracking, issues/risks and results
- Ensure Vendors compliance with agreed SLA's and KPI's
- Development of IFM, tools, standards, policies, guidelines and processes related to India Facility Management standards
- Advising and driving improvement changes in RE&D Facility Management services
Preferred Qualifications
Excellent communication and presentation skills at all levels, Able to work as individual or team contributor, Strong reporting ability - accurate in written and verbal
Integrated Facility Management skills, Understand the business of Occupational Health & Safety.
Vendor management/performance measurement skills, Strong process orientation, Strong individual accountability and execution area specific skills
Knowledge about office design, construction and project management
Understanding of both large and small sites, Strong problem-solving and negotiations skills, Professional manner presentation, Self Starter, highly motivated to succeed and provide outstanding IFM services
Passion for Facility Management and outstanding services and deliverables
Person selected for this role will deliver to sites the overall strategy and policy around Facility Management services, in collaboration with peers.
This will include Group Program Manager, Facility Officers, Group Facility Coordinator internal partners and nominated vendors/suppliers.
Lead Soft Services delivery and development plus continuous improvement initiatives and programs. These decisions will be made with input from the employee’s manager, the RE&D leadership team and the “virtual team” of representatives from other regions.
Contract negotiation and structuring experience, Experience with leading complex Change Management situations considered an advantage
Passionate about Customer Services and end-user experience
Ability to travel throughout India & International markets on need basis Selected employee must be willing to participate in calls with members of our global RE&D team taking into account arrange of time zone requirements. As a result the job will require participating in a number of regularly scheduled calls that will take place late at night or early in the morning.
Minimum Qualifications
Bachelor's degree or equivalent experience in Facility Management, Electrical, Industrial, Hotel industry preferred.
8+ years of facilities management experience with a demonstrated focus in delivering and/or maintaining outstanding workplaces.
Experience in Contract negotiation and structuring
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