Fabus Frames Private Limited

We are looking for a dynamic and customer-focused Customer Support Executive to join our team at our Kanhangad office. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service. Key Responsibilities: * Customer Assistance: Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure customer satisfaction. * Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution. * Customer Relationship Management: Build and maintain positive relationships with customers, fostering trust and loyalty. * Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments. * Reporting: Generate regular reports on customer issues, resolution timelines, and feedback for performance evaluation and improvement. Skills and Qualifications: * A degree in any relevant field. * Excellent communication * Ability to resolve issues and handle customer complaints professionally. * Patience and a customer-first approach. * Previous experience in customer support or a related field is a plus. Fluent in English and Hindi. If you are passionate about helping customers, resolving issues, and contributing to a growing team, we would love to hear from you! Apply now to join our team and make a positive impact on our customer experience! Job Type: Full-time Experience: total work: 1 year (Preferred) Work Location: In person