External Communications Manager

Key Responsibilities:

• Initiate research, development, and implementation of strategy to position Teleperformance in India as an industry leader

• Build and nurture strong relations with industry bodies, awards & recognition bodies and associations to win awards, mentions, and enviable position in listings

• Study, Research, and strategize for award participation, share recommendations, industry best practices and competition benchmarking

• Work with SMEs to write and create content for effective nomination drafts for industry awards and recognition submissions, win awards for the brand and create a pipeline of participation

• Experience in B2B writing to create a connect with all stakeholders, industry associations, media houses, event organisers, agencies and clients

• Work with creative staff and other department heads to produce marketing collateral in accordance with brand messages – videos, mailers, posters, ads, website content, social messaging, newsletters, leadership material and announcements

• Monitor, evaluate, and report on similar industry activities; make recommendations based on findings/research/opportunities discovered

• Make effective announcements, creative content to create brand equity and reputation

• Collaborate with all departments to identify internal and external communication needs

• Communicate and negotiate with promotional partners as needed for joint marketing activities

• Evaluate the success of various communication strategies and provide and implement recommendations for improvement, ROI Core Competencies:

• Excellent written and verbal communication skills

• Copywriting, content creation for print, web, video, social (B2B)

• Creative bent of mind, ability to prioritize, eye for detail

• Work under pressure, deadline driven

• Planning and organization skills, interpersonal skills

• Experience of writing for and working with senior leadership

• Mass communication, PR & Media, Journalism experience preferred.