EXOedge - IT Helpdesk Support Engineer

What To Expect In Your Journey

• Provide timely technical assistance to end-users via phone, email, or in-person, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve hardware, software, and network issues to minimize downtime and improve system performance.
• Diagnose and repair hardware issues for desktops, laptops, and other IT equipment.
• Identify and address system performance issues, ensuring optimal performance across user systems.
• Resolve printer issues, including hardware, connectivity, and driver updates.
• Administer user accounts and permissions in Office 365, ensuring proper access and security protocols.
• Configure, troubleshoot, and support Scan-to-Folder and Scan-to-Email setups on multi-functional devices.
• Manage and maintain Active Directory (AD), including user creation, group policies, and access management.
• Collaborate with other IT team members to support the smooth running of the IT infrastructure and assist with system upgrades and deployments.
• Ensure timely resolution of IT service requests and incidents in accordance with service level agreements (SLAs).
• Monitor, report, and escalate unresolved issues, ensuring they are addressed promptly.
  

What You Bring To The Table

• Minimum 3 years of IT Helpdesk/Support experience, preferably in a corporate or enterprise environment.
• A graduation in Information Technology (IT) or a related field is required.
  

Technical Skills

• Hands-on experience with troubleshooting hardware (desktops, laptops) and peripherals (printers, scanners).
• Proficiency in diagnosing and resolving software, system, and network-related issues.
• Expertise in Microsoft Office 365 administration, including user account management, security settings, and permissions.
• Familiarity with Active Directory (AD) administration, including user creation, group policies, and access management.
• Experience with Azure Active Directory and cloud-based management tools.
• Experience with BitLocker encryption and endpoint security.
• Knowledge of Scan-to-Folder and Scan-to-Email configurations.
• Familiarity with network troubleshooting, including connectivity and DNS 24-7 rotational shift
  

Where Will You Work

• Mohali: Bestech Business Towers, Sec 66, Mohali
  

OR

• Gurgaon: Spring House Coworking, LG 006, DLF Grand Mall, Mehrauli Gurgaon Road, Near Sikanderpur Metro Station, A Block, DLF Phase 1, Sector 28, Gurgaon, Haryana 122002
  

What To Expect In The Evaluation Process

• HR Round (1) - Pre-employment assessment - Operations Interview - HR Round (2)/Feedback