Job Description

Purpose of Role 1. Achieve planned sales for the Airport, B2C and B2B on a monthly / quarterly / annual basis 2. Achieve net revenue on an annual basis 3. High level of Service Quality 4. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines Purpose of Role Common Branch / Airport Operational responsibilities: 1. Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets 2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis 3. Responsible for margin management 4. Explore new markets to penetrate & achieve the benchmarked conversion ratio 5. Responsible for smooth on-boarding of customers and conduct seamless operations 6. Responsible for high accuracy and setting excellent customer service standards 7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport 8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis 9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines 10. Maintain effective co-ordination between the customer and the branch service delivery team 11. Responsible to report the actual daily position to dealing room 12. Be a team player and ensure a cohesive working 13. Relationship management with the customers for a long term mutually beneficial business association 14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines 15. Analyzing the CRM data and refining / sharpening the approach of the team 16. Giving inputs to the Digital Marketing team about customer trends and preferences