Executive - People & Culture Operations (GSS)

Job Description

We are looking for an experienced HR professional who possesses strong expertise in HR Operations, HR Systems, and Shared Services. The ideal candidate should have hands-on experience with Workday transactions, ServiceNow case management, and advanced Excel skills, making them adept at managing HR data, reporting, and process enhancements. This role is based in Navi Mumbai (Vashi) and reports to the Manager, Global HR Shared Services. What We Need From You: 1-3 years of relevant experience in HR Operations, Shared Services, or Client/Customer Service roles. Proficiency in Workday transactions (hire-to-retire processes, employee data management, job requisitions, and workforce updates). Experience with ServiceNow or similar case management systems for handling employee queries and HR requests. Strong Excel skills (basic advanced formulas, VLOOKUP, Pivot Tables, Data Validation, Macros preferred) for HR reporting and data analysis. Bachelor s or master s degree in HR, Business Administration, or a related field. Excellent communication skills to interact with diverse global stakeholders. Analytical and problem-solving mindset to identify and improve HR processes. Ability to maintain high discretion and confidentiality when handling sensitive employee data. Tech-savvy with experience using MS Office applications (Excel, Outlook, Teams, PowerPoint, Zoom). What You Will Do: HR Operations Employee Support Manage and resolve employee queries related to policies and HR processes. Process HR transactions in Workday (job requisitions, hiring, transfers, terminations, organizational changes, and data updates). Maintain data accuracy and compliance through quality audits and governance. Process Improvement Case Management Utilize ServiceNow to track and resolve employee queries efficiently. Identify and implement process automation and operational efficiencies. Provide cross-functional support to HR Business Partners, Talent Management, and Total Rewards teams. Data Reporting Create and manage HR reports using Excel (Pivot Tables, VLOOKUP, Advanced Formulas). Generate monthly and quarterly dashboards for internal teams and leadership. Collaborate with Legal, Compliance, and Finance teams for data-related requests. HR Service Delivery Project Support Contribute to centralizing and standardizing HR processes for better efficiency. Support process transitions and ensure scalability of HR operations. How You Will Benefit: Career Growth Learning: Opportunity to work with a global HR team and learn from experienced professionals. Competitive Pay Benefits: Rewards, recognition programs, and learning support. Skill Enhancement: Hands-on experience with Workday, ServiceNow, and advanced Excel reporting. Global Exposure : Collaborate with teams across multiple regions and gain international HR experience.