Job Description

Long Description Operations: 1. Daily Call Review and Handling Escalations (e. g. Difference between Dates of call logged, and Date of call resolved. Problem Reported and Solution Provided Appropriateness/Classification of Call category. ) 2. Operation Enhancement/ sustenance. To find the root cause for the breakdown and taking the CAPA for the same (e. g. Root Cause Analysis / Preventive Action Document. No. of RCA-CAPA closed). Compliance: 1. Backup / Restore Management and Related Activity (e. g. Observations/ Non-Compliance reported during audit). 2. Compliance for Instrument connected machines (e. g. No. of NC received during Internal/External Audit with reference to deletion of Data, Copying of Data etc. ). 3. Validation Documentation for GMP/GLP departments (e. g. Observations/ Non-Compliance reported during audit). Projects 1. Managing expansion and upcoming changes in Plant / Office (e. g. Number of Projects undertaken and implemented. No deviation from target implementation dates) 2. Participating in Project Roll-out initiated from HO (e. g. Number of Projects undertaken and implemented, no deviation from target implementation dates, no of users covered and time taken). Support 1. Handling PLC/ HPLC/ Instrument connected machines related Calls and coordinating with third Party Vendors (e. g. Equipment downtime, Internal Customer Feedback/ Time taken) 2. Support and operation call related to WMS/WnD/DAS/ PLC/ Other Instrument connected software s Competencies Result Orientation Collaboration Stakeholder Management Process Excellence Innovation & Creativity Developing Talent Strategic Agility Customer Centricity Education B. Tech in Information Technology Graduation in Instrumentation or Computer Science Work Experience 5 to 10 years