Executive- Loss & Damage Claims

Job Description

Overall Role Purpose Responsible for the efficient and effective management of all loss and damage claims related to goods in transit, storage or handling. Role involves managing claims, assessing liability, ensuring compliance with relevant regulations and company policies, and maintaining accurate records. Key activities Receive, review, and accurately record all loss and damage claims. Investigate the circumstances surrounding each claim, gathering necessary documentation (e.g., shipping documents, inspection reports, photographs, invoices). Assess the validity and liability of claims based on evidence, contractual agreements, and insurance policies. Communicate effectively with claimants (customers, carriers, suppliers) throughout the claims process, providing updates and managing expectations. Process approved claims for payment, ensuring accuracy and adherence to financial procedures. Maintain a detailed and organized record of all claims, including status, documentation, and resolutions. Identify trends and patterns in loss and damage incidents to recommend preventative measures. Stakeholder- External and Internal Liaise with internal departments (e.g., Logistics, Warehousing, Finance) to gather information and resolve claims. Coordinate with external parties, including insurance providers, carriers, surveyors, and legal counsel, as required. Build and maintain positive relationships with key stakeholders. Responsible for complying with all Policies and other organizational policies &security procedures. Ensure understanding of Business rules and compliance to same. Should be cross trained in other functions / Regions / Country specific activities to act as a backup whenever required. Responsible for timely & correct entry of data as assigned by TL / Manager. Meeting the KPIs set. Achieve the productivity targets set by the Team lead based on the tenure in the system. Follow and adhere to SOP, exception process and set guidelines. Primary focus to analyse claims thoroughly and accurately. Entry in system / excel to meet Lead Time for reporting. Commitment to delivering exceptional service and support to customers. Should be able to manage time effectively and should be quick & accurate to respond timely to the queries raised by using efficient work methods and tools. Key capabilities/ Competencies Must have excellent written and spoken English communication skills. Strong understanding of logistics processes, including transportation modes (road, sea, air), warehousing, and inventory management. Proficiency in MS Office Suite (Word, Excel, Outlook). Excellent analytical and problem-solving skills with a keen attention to detail. Flexible in working for various shifts and able to handle work pressure. Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Familiarity with international shipping regulations and documentation. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information. Expected years of experience (Minimum) Graduate (Bachelors degree from a recognized University in any discipline Minimum 2/ 3 years experience in managing loss and damage claims, preferably within the logistics, transportation, or technology industry. Expected Educational Qualifications Bachelors degree in any field