Job Description

1) CRM Management: - Manage and optimize the company's CRM system to ensure data accuracy and integrity. - Monitor passenger interactions and provide insights for improving passenger satisfaction and retention. - Create and implement automated workflows for better passenger communication and engagement. 2) Data Insights & Reporting: - Analyse historical data to identify passenger trends, behavior, and preferences. - Generate reports and insights for management to improve business decision-making. - Assist in segmenting passengers for targeted marketing campaigns. 3) Social Media Marketing Support: - Develop social media strategies that align with passenger engagement goals. - Monitor and report on social media metrics to evaluate campaign performance and passenger sentiment. 4) IT and ERP System Support: - Work with IT and other departments to integrate CRM with ERP software and other systems. - Provide basic troubleshooting and support for CRM and ERP-related technical issues. - Assist in the implementation of ERP systems for passenger service, sales, and marketing processes. Note: Local candidates from Surat are preferred, and only male are eligible.