Executive – Customer Management

Job Description

Handle inbound and outbound calls & emails from customers and clients. Identify customer needs, resolve issues, and provide appropriate solutions. Perform troubleshooting as per SOP and maximize ROL. Upsell other products wherever required. Follow the customer service script provided by the company for consistency. Stay informed about company policies and website FAQs for policy-related answers. Maintain good customer relations. Meet personal targets and contribute to team targets. Maintain records of customer conversations and analyze data when required. Write and submit timely reports on performance, targets, and customer queries. Requirements and Skills HSC passed or Graduate from any stream. 0 - 3 months of prior experience in customer service or call centers (preferred). Good knowledge of CRM practices and systems (optional). Customer-oriented attitude with professionalism. Strong multitasking, time management, and target-achieving skills. Excellent communication and listening skills with a good command of English, Hindi, and Marathi (optional).