Job Description

Career Opportunities Job Code IJP/ Executive - Ops Executive - CET Position Executive No. Of Positions 1 Department Operations Function Operations - Digital Reporting to Sr. Manager (Suresh Giri) Band 5 Location Mallapuram, Chennai, Kollam any where in Kerala where we have MLI Agency/APC Office Languages required (Tamil, Malyalam, English and little bit of Hindi) Last date of submission Key Responsibilities Handling Digital Calls Processing of New Business Queries Discrepancy Management - FOP s WIP Management Handling Field Ops Queries & Complaints Processing of cheques / cash / credit card Policy Coll clearance Petty Cash Management Vendor Management Statutory and Facility Management Agency Contract - Existing agents Adherence to all regulatory requirements Processing of customer request - POS Sales to Service & Recruitment. Persistency -13th and 25th Month Customer Retention and Revenue Freelook Retention Measure of Success Applied to Paid ratio > 95% Reduction in discrepancy rate Resolution of GO actionable with TAT Customer / Distribution satisfaction score +3.5 100% in Day 1 Adhere to the laid down process and guidelines Timely processing of docs within 2 days of receipt Agent Query and Code follow-up Processing the agent reimbursement as per guidelines and accurately POS accuracy at 97% and Decline at 3% Collection of 13+25 Month >90% Surrender/Retention>70%,ECS Retention>60% Desired qualifications and experience Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance ELIGIBILITY Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current role FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3 Knowledge and skills required Ability to work in a fast paced environment Strong people skills Good co-ordination skills Data management on Excel should be good Accounting Knowledge Customer Centric Career Opportunities Job Code IJP/ Executive - Ops Executive - CET Position Executive No. Of Positions 1 Department Operations Function Operations - Digital Reporting to Sr. Manager (Suresh Giri) Band 5 Location Mallapuram, Chennai, Kollam any where in Kerala where we have MLI Agency/APC Office Languages required (Tamil, Malyalam, English and little bit of Hindi) Last date of submission Key Responsibilities Handling Digital Calls Processing of New Business Queries Discrepancy Management - FOP s WIP Management Handling Field Ops Queries & Complaints Processing of cheques / cash / credit card Policy Coll clearance Petty Cash Management Vendor Management Statutory and Facility Management Agency Contract - Existing agents Adherence to all regulatory requirements Processing of customer request - POS Sales to Service & Recruitment. Persistency -13th and 25th Month Customer Retention and Revenue Freelook Retention Measure of Success Applied to Paid ratio > 95% Reduction in discrepancy rate Resolution of GO actionable with TAT Customer / Distribution satisfaction score +3.5 100% in Day 1 Adhere to the laid down process and guidelines Timely processing of docs within 2 days of receipt Agent Query and Code follow-up Processing the agent reimbursement as per guidelines and accurately POS accuracy at 97% and Decline at 3% Collection of 13+25 Month >90% Surrender/Retention>70%,ECS Retention>60% Desired qualifications and experience Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance ELIGIBILITY Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current role FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3 Knowledge and skills required Ability to work in a fast paced environment Strong people skills Good co-ordination skills Data management on Excel should be good Accounting Knowledge Customer Centric