Executive - Customer Care Operator

Job Description

Esskay Compu Services Pvt Ltd is looking for Executive - Customer Care Operator to join our dynamic team and embark on a rewarding career journey Customer Support: Respond promptly to customer inquiries via phone, email, chat, or social media channels Listen attentively to customer concerns, provide accurate information, and offer appropriate solutions to meet their needs Issue Resolution: Investigate and resolve customer complaints or issues in a timely manner, ensuring a satisfactory resolution for the customer while adhering to company policies and procedures Product Knowledge: Develop a deep understanding of the company's products or services to effectively assist customers with questions, troubleshooting, and product recommendations Communication: Communicate effectively and professionally with customers, colleagues, and other departments to relay important information, escalate issues when necessary, and collaborate on problem-solving Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using the company's CRM system or other designated platforms Customer Satisfaction: Strive to exceed customer expectations by delivering personalized service, demonstrating empathy, and going above and beyond to ensure customer satisfaction and loyalty Continuous Improvement: Identify opportunities for process improvements or enhancements to streamline customer service operations and enhance the overall customer experience Compliance: Adhere to company policies, procedures, and quality standards to ensure consistency and compliance with regulatory requirements