Executive - CSS Management

2.0 - 5.0 years

3.0 - 5.5 Lacs P.A.

Thane

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Communication SkillsExcel

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide access to CSS Create incident tickets to global CSS team Include new customers in the RPA (excel file that needs to be filled out) Update the RPA excel file with correct information (customers/operations email addresses, reason codes, sub reason codes, etc) Monitor RPA/GenAI failures & performance Update sharepoint with new key words/carrier information when necessary Create/update CSS/RPA/GenAI instructions in Confluence Support CSS trainings and material Supporting with new improvement projects Bring new ideas and insights Colaborate with CSMs, IT and PDMs

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