Job Description

Sharing Railing details with the customers regarding their Export/ Import/DSO/Cabotage Shipments Updating customers twice a day regarding train running/port arrival status Sending Buffer shifting updates to the customers on daily basis Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles Management information and reporting Sending emails and advisory regarding Terminal and Rail tariff and broadcast of operational exigencies to customers Arranging KYC details from all the new customers Ticket management on the CRM system Coordinating with transport function for POD closures if required Assistance on Rail transport and FM/LM transport as per customer requirement Individual will be the first point of contact for our customers by answering their requests through phone, chat and/or email and have a very clear purpose: to prevent issues, solve queries and delight our customers Follow up with customers regarding Ageing containers laden at terminals Replying to day-to-day queries/requests/complaints of the customers Sending in-transit details to customers for their shipments Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo Sending DSR to the Customers