Recruiter: Nishita Jena
Hiring Manager: Paul Mincher
Career Grade: E
Why this job matters
- Provide high-quality secretarial and administrative support by running an efficient office focused on achieving objectives.
- Manage diaries, which can constitute up to 80% of the workload when supporting more than one Leader. It is essential to connect regularly to build a strong partnership, understand workstyles, and align on priorities to keep workflows smooth and ensure tasks happen at the right time and in the right order.
- Adapt to a changing and challenging environment by establishing new ways of working, pioneering improvements through collaboration tools, digital technology and simplified processes that support both office-based and remote work.
- Demonstrate diplomacy and discretion when handling sensitive strategic, commercial and personnel matters — confidentiality and trust are paramount.
- Operate with minimal instruction, anticipate needs and take initiative without prompting.
What You’ll Be Doing
- Time Management and Meeting Planning
- Meeting Preparation
- Email Screening
- Stakeholder Management & Collaboration
- Communications / Engagement
- Technology
- Special Projects & Ad Hoc
Skills Required
- Exceptional organisational and time management skills, with the ability to prioritise and manage multiple diaries and tasks efficiently.
- Strong communication and stakeholder management skills, building effective relationships across internal and external teams.
- High level of discretion, professionalism, and the ability to handle confidential and sensitive information.
- Proactive, flexible, and adaptable mindset, able to respond to changing priorities and work effectively in a dynamic environment.
- Proficiency in Microsoft Office, collaboration tools (Teams, O365) and administrative systems.
- Ability to work aligned with UK business hours, supporting multiple leaders and anticipating their needs.
About Us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
