Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Off & Onsite Event Logistics: Considers Venue, Capacity, Service, Audio Visual and Food & Beverage to select the best location for Meetings & Events. Provides detailed logistical information to the selected venue(s) for appropriate cost estimates and proposals. Negotiates with venue(s) to obtain services within the client budget.
Off & Onsite Catering Determination: Assist requesters in the decision process of selecting Food and Beverages for off-site events through suggestive selling.
AV Confirmation: Uses probing questions to determine Audiovisual (AV) needs for events. Communicates this information to service providers.
Additional Service Determination: Facilitates requests for miscellaneous services (e.g. decorations, entertainment, meeting materials, signage, meeting activities, transportation, hotel accommodations.), and manages all logistical coordination of these details.
Communication: Communicates and confirms all meeting details to host and/or requester, as well as to Service Providers prior to day of meeting. Maintain accurate and complete records utilizing the OSEM (Off-Site Event Management) database used by all off-site event planners globally. Manages changes to meetings as they occur, and reconfirms details as necessary. Determines need for accelerated levels of communication via use of resumes or by conducting pre cons with selected venues operational staff. Promptly answers incoming phone calls and responds to voice mails and electronic mail within 48 hours. Attends all off-site event planning team meetings.
Event Execution: Acts as a liaison between host and/or requester and service providers to assure the achievement of guest expectations. Event Planners will monitor offsite complex and VIP events based on size and degree of details.
Tracking/ Reports: Report monthly SLA data.
On-Site Event Coordination Back Up: Coordinate Off Site Events related to On-site Events as needed by On-Site Team (e.g. private dinner reservations, hotel accommodations, outings, etc.)
Managing Event Budget: Manage the budget for the requester’s event. Ensure valid project number prior to processing order. Keep the customer apprised of any financial issues encountered in the planning and execution stages. Processes invoices or reconciles charges following the completion of the meeting or event.
Teamwork/Expectations:
Respond to internal and external customers in a timely and professional manner.
Part of a positive working environment by maintaining a professional, friendly, and respectful attitude. Maintain a "teamwork philosophy" by contributing equally, taking initiative, provide support, following through on tasks, and communicating openly and honestly.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
