Job Description

We are looking for a Guest Relations Executive with a strong background in hospitality and customer service. The ideal candidate should possess: Role & responsibilities Guest Interaction & Experience: Welcome guests, assist with check-in/check-out, and ensure a seamless stay experience. Customer Service: Address guest inquiries, complaints, and special requests efficiently. Facility Coordination: Work closely with the housekeeping, food & beverage, and maintenance teams to meet guest needs. Hospitality Standards: Maintain high service standards and ensure compliance with company policies. Issue Resolution: Handle guest concerns proactively and escalate unresolved issues to management. Event & Activity Coordination: Assist in organizing guest activities and events. MIS & Reporting: Maintain records of guest feedback, complaints, and service improvements. VIP & Special Guest Handling: Ensure premium services for high-profile guests. Preferred candidate profile Education: Bachelors degree/Diploma in Hospitality, Hotel Management, or a related field. Experience: 1-5 years of experience in guest relations, front office, or customer service (preferably in hotels, resorts, or corporate facilities). Industry Background: Experience in hospitality, aviation, luxury service, or customer-facing roles is a plus. Additional Preferences: Willingness to Relocate Candidates must be open to relocating to Valsad, Gujarat (Accommodation & Food Provided).