EUC Nexthink administrator

Role: EUC Nexthink administrator

Required Technical Skill Set: End User Computing experience using Nexthink

Experience Range: 8-10 Yrs

Location: Pan India

• Proactive Hardware & Software solving problems on End User Devices

1 Analysis of trends and recording current health status of End User Devices

2 Identification where and when the issue occurred and how many users are impacted

3 Analysis of the events in timeline to identify root causes of issues very quickly

4 Cooperation with various technical teams on root cause analyses and remediation plans

5 Resolution of issues discovered.

6 Documentation of findings and recommendations

• Reporting
• Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
• Providing input for collector packaging and assist in deployment scenarios
• Perform ongoing maintenance
• Check the Appliance health (CPU, Disk & Memory Utilization)
• Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
• Maintaining customer specific EUCA documentation updated
• Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
• Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
• Experience with analyzing system logs, events, and monitoring alerts
• Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
• Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
• Knowledge of ITIL Processes
• Capability to understand and write technical documentation
• Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage
• Knowledge of PKI and PowerShell scripting will be highly appreciated