Escalation Executive

Job Description

About the company Treebo Hospitality Ventures is Indias most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveller was forced to contend with poor quality and hygiene. Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel management software. With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional experiences across our diverse portfolio. Our range of brandsItsy Hotels, Treebo, Treebo Premium and Medalio—provides a symphony of choices that blend quality, comfort and affordability. Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - “Exhibit Owner Mindset” and “Have the humility and hunger to learn and help learn”, amongst others. We strongly believe in offering our people - “Treebs”, as they are called - unmatched opportunities to learn and grow. If you’re looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you. About the role We are re-thinking customer service. We are obsessed with delivering nothing but the best to our guests. And in this role as a Guest Escalation Supervisor, you will be doing just that! Key Responsibilities You will be communicating with our guests and business partners over the phone. You will beat stereotypes in delivering a delightful experience to our guests. You will be the first point of contact in resolving guest queries and concerns. You will be building rapport, hustling and coordinating with multiple internal functions to resolve issues. You will spot and initiate process changes that will increase efficiency and overall experience. You will be working on various internal tools to capture datas to relay customer feedback to the organization. You will also be communicating with customers as well business partners over emails. What are we looking for Hustler Great Problem solving skills Love speaking with new people. Have excellent communication skills – both verbal and written. Are empathetic and always look at providing nothing but the best possible solution to customers. • Are a start-up enthusiast and understand what it takes to be part of a young and fast growing team. Are tech-savvy with working knowledge of Google Applications and CRM tools.