3 Escalate Incidents Jobs

Role & responsibilities Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Acknowledge the tickets, allocate appropriate category Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool Ensure activity details are updated in the tool by the respective support groups. Route service requests to the appropriate teams (viz. user mgmt. Group, mail mgmt. group etc.) Provide first level telephonic support for end user issues pertaining to desktop/laptops, OS, client applications Escalate incidents / tickets which are going beyond the service levels Escalate incidents pertaining to Suppliers non-performance or delays Escalate issues pertaining to user's non-availability or non-cooperation Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder. One of our Client. 1.6 years of genuine experience. Graduation must. Should have genuine salary account. BGV would be from Our end and Client end as well. Payroll - Outworks Solutions Location Greater Noida sector 142 Number of Positions -10

Security Response Coordinator Role Overview As a Security Response Coordinator you will play a critical role in ensuring the effective management and response to security incidents within our organization You will collaborate with cross functional teams and stakeholders to develop and implement incident response plans coordinate incident investigations and drive the resolution of security incidents in a timely manner The ideal candidate will possess excellent communication skills strong problemsolving abilities and a deep understanding of security incident management Responsibilities Collaborate with key stakeholders to identify potential security threats and vulnerabilities Regularly review and refine incident response procedures based on industry best practices and lessons learned Perform initial triage and analysis of security incidents Escalate incidents to Level 2 or Level 3 as necessary Document and track incidents in the incident management system Coordinate incident response efforts Serve as the primary point of contact for all security incidents ensuring timely response and resolution Establish and maintain communication channels with internal teams and external partners to facilitate incident response activities Coordinate and lead cross functional incident response teams providing clear guidance and direction Investigate security incidents Conduct thorough investigations into security incidents including data breaches system intrusions and policy violations Collect and analyze evidence identify the root cause of incidents and provide recommendations to prevent future occurrences Document incident details actions taken and lessons learned for post incident analysis and reporting Incident escalation and reporting Assess the severity and impact of security incidents and escalate as necessary to senior management or executive leadership Prepare comprehensive incident reports and communicate findings to relevant stakeholders Provide regular updates on incident response activities metrics and key performance indicators KPIs to management Continuous improvement Stay abreast of the latest security trends emerging threats and industry best practices Contribute to the enhancement of security policies procedures and guidelines Participate in tabletop exercises drills and simulations to test and improve incident response capabilities Participate in regular training and awareness programs Requirements Bachelors degree in computer science Information Security or a related field Relevant certifications eg CISSP CISM GIAC are a plus Proven experience in security incident management preferably in a fast paced and complex environment Strong understanding of security frameworks standards and regulations eg GDPR Familiarity with incident response tools technologies and forensic techniques Excellent communication skills both written and verbal with the ability to convey complex technical concepts to nontechnical stakeholders Strong analytical and problemsolving abilities with a keen attention to detail Ethical mindset and commitment to maintaining the confidentiality integrity and availability of sensitive information if interetsed send your resume on payal.banchare@ltimindtree.com

Security Response Coordinator Role Overview As a Security Response Coordinator you will play a critical role in ensuring the effective management and response to security incidents within our organization You will collaborate with cross functional teams and stakeholders to develop and implement incident response plans coordinate incident investigations and drive the resolution of security incidents in a timely manner The ideal candidate will possess excellent communication skills strong problemsolving abilities and a deep understanding of security incident management Responsibilities Collaborate with key stakeholders to identify potential security threats and vulnerabilities Regularly review and refine incident response procedures based on industry best practices and lessons learned Perform initial triage and analysis of security incidents Escalate incidents to Level 2 or Level 3 as necessary Document and track incidents in the incident management system Coordinate incident response efforts Serve as the primary point of contact for all security incidents ensuring timely response and resolution Establish and maintain communication channels with internal teams and external partners to facilitate incident response activities Coordinate and lead cross functional incident response teams providing clear guidance and direction Investigate security incidents Conduct thorough investigations into security incidents including data breaches system intrusions and policy violations Collect and analyze evidence identify the root cause of incidents and provide recommendations to prevent future occurrences Document incident details actions taken and lessons learned for post incident analysis and reporting Incident escalation and reporting Assess the severity and impact of security incidents and escalate as necessary to senior management or executive leadership Prepare comprehensive incident reports and communicate findings to relevant stakeholders Provide regular updates on incident response activities metrics and key performance indicators KPIs to management Continuous improvement Stay abreast of the latest security trends emerging threats and industry best practices Contribute to the enhancement of security policies procedures and guidelines Participate in tabletop exercises drills and simulations to test and improve incident response capabilities Participate in regular training and awareness programs Requirements Bachelors degree in computer science Information Security or a related field Relevant certifications eg CISSP CISM GIAC are a plus Proven experience in security incident management preferably in a fast paced and complex environment Strong understanding of security frameworks standards and regulations eg GDPR Familiarity with incident response tools technologies and forensic techniques Excellent communication skills both written and verbal with the ability to convey complex technical concepts to nontechnical stakeholders Strong analytical and problemsolving abilities with a keen attention to detail Ethical mindset and commitment to maintaining the confidentiality integrity and availability of sensitive information