Enterprise Technology Information Technician

Job Description

We are seeking a ETI Helpdesk Technician for our Mumbai office. We are looking someone who thrives in a growing environment and providing clients with exceptional services. What it Means to Work for EisnerAmper: You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry. You will have the flexibility to manage your days in support of our commitment to work/life balance. You will join a culture that has received multiple top Places to Work awards. We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions. We understand that embracing our differences is what unites us as a team and strengthens our foundation. Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work. Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts What Work You Will be Responsible For: Requires on-call availability in rotating 24x7x365 schedule. Be logged into the Help Desk hunt group and answer inbound support calls. Research, diagnose, troubleshoot, and identify solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Monitor incident queue and process incidents in a timely manner adhering to defined ticket SLA s. Update incident ticket status, resolution, and close details. Escalate unresolved and priority high incidents to Sr. Technicians. Perform remote troubleshooting for computers and mobile devices through diagnostic techniques and pertinent questions. Install and configure computer hardware operating systems and applications and perform routine maintenance. Read, understand, and follow technical procedures and processes. EisnerAmper is the brand name under which EisnerAmper LLP and Eisner Advisory Group LLC provide professional services. EisnerAmper LLP and Eisner Advisory Group LLC are independently owned firms that practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. EisnerAmper LLP is a licensed CPA firm that provides attest services, and Eisner Advisory Group LLC and its subsidiary entities provide tax and business consulting services. Eisner Advisory Group LLC and its subsidiary entities are not licensed CPA firms. Basic Qualifications: Associate or bachelor s degree in computer science in related field. 2 to 4 years of experience as a Computer Technician or IT environment (discipline). Preferred/Desired Skillsets Master s degree in IT or equivalent field. Excellent in communication. Strong understanding of Microsoft operating systems and office products Strong customer service, good communication skills and active listener. Experience in using Ivanti or a similar ticketing system. Work scheduled shifts, and could work varied hours, days, nights, weekends, and overtime as dictated by business needs or department heads. Basic understanding of TCP/IP, Networking, VPN and Wi-Fi technologies. PC imaging, and support audio/video conferencing equipment. Ability to prioritize workload and manage time effectively. May require flexibility to travel to other local offices when deemed necessary. About our Technology Team: Technology is enhancing the ways we operate at every level of the firm, and the EisnerAmper Technology team is the driving force for that. Unlike your average IT team, you won t find us simply administering technology but serving as strategic advocates to deliver solutions that bring measurable, positive change for all our clients. Because we pivot fast and always embrace new perspectives, we re creating a culture of technology across every department based on value and a true understanding of the business. By serving as partners to leaders throughout the organization, rather than as a resource, our Technology employees are accountable to each other and themselves to create a tangible impact based on results. The way we see it, there is always something new we can start, stop doing, or reimagine. With this mentality, we dont let perfection get in the way of innovation. If you have a theory, you ll have the autonomy to innovate, iterate, and collaborate to see it through. Because to us, there are no bad ideas only avenues for us to grow as a team and individuals. About EisnerAmper: EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4, 000 employees and more than 400 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients. About EisnerAmper India: EisnerAmper (India) Consultants Pvt. Ltd. ( EA India ) is a subsidiary of Eisner Advisory Group LLC ( EA Group ), which practices in an alternative practice structure with EisnerAmper LLP. EA India employees provide advisory services to clients of EA Group and audit services to clients of Eisner Amper LLP and comply with the professional standards applicable to each of EA India, EA Group and EisnerAmper LLP. EA India employees also provide operational services to EA Group and EisnerAmper LLP. The policies and procedures of EA India, including obligations of confidentiality and non-disclosure, apply to all services provided by EA India employees. All applicants are applying to positions for employment with EA India, and not EA Group or EisnerAmper LLP. EA India opened its first office in Mumbai in 2007. Over the years, our India footprint has expanded to include offices in Bangalore and Hyderabad. We are a culturally diverse pool of over 500 professionals supporting our global clientele from a range of startups to Fortune 500 entities. Should you need any accommodations to complete this application please email: indiata@eisneramper. com Preferred Location: Mumbai