Enterprise Systems Analyst, Advisor

Job Description

Overview Solves highly complex business issues and problems with automated systems. Responsibilities Manages the development of software-as-a-service (SaaS) and enterprisewide applications associated with the collection, retrieval, accessibility and usage of data for internal department planning and activities Manages mission critical process flows and solutions for business problems Performs complex configuration, setup, and updating of application, including table definitions and access control Manages validity of complex data entered into established tables, fields and system databases Designs extensions and tailored solutions required for aligning packaged applications for business scenarios Builds and produces complex reports using query and flexible reporting tools to meet the requirements of business management and staff Manages set up and user accesses Implements changes in applications development, maintenance and system standards. Provides timely resolution of problems or escalation on behalf of customer Manages complex system upgrades including planning and scheduling, coordination and deploying Manages availability and performance of systems and application environments through proactive as well as reactive analysis and maintenance Leads cross-functional linked teams to address business or systems issues Supports and enhances core Marketing IT applications, including Salesforce Pardot, Salesforce CRM and Adobe Experiece Manager Collaborates with other front-office IT teams (Sales, Channel, Customer Success & Services) to design and architect cross-functional IT business application solutions Qualifications Bachelor's Degree required. Advanced Degree preferred Must have exposure on Marketing Cloud Account Engagement application and MCAE. 7-12 years of experience Strong communication skills to effectively work with others Demonstrated ability to solve end user issues Advanced technical experience Ability to mentor team members Managing complex issues and applying root cause analysis Expert knowledge of applicable IT systems/applications Ability to implement new systems and tools Experience managing IT documentation processes Advanced analytical skills Advanced demonstration of project managing IT solutions Manages in a fast-paced, high growth, rapidly changing environment Demonstrated ability to identify and implement process improvements