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Engineering Executive

Engineering Executive

JLL

0 years

0 Lacs

bengaluru karnataka india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

remote monitoring system incident management software iconics alarms d365 cfs tool

Work Mode

Remote

Job Type

Full Time

Job Description

Job Description: For Engineering Executive
What this job involves

Incident Management:
Handle incidents/work orders for critical systems within SLA on a global scale through incident management software
Ensure timely updates and follow ups within SLA.
Ensure timely escalations and notification/communication reaches the stakeholders properly.
Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholder's
Timely communication to stakeholders for the incidents nearing closure SLA
Prepare and share open incident status to stakeholder's n monthly basis
Facilities Helpdesk:
Handle facilities service requests on a global scale through D365 /CFS tool Receiving and logging complaints containing complete details of the requests.
Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department
Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Keep tabs on feedback and communicate with the requestor to ensure the closure of the task
Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls
Assisting manager in conducting analyses is also within your scope.
Prepare/contribute to the monthly management report for our clients.
Working side-by-side with both engineering and facilities departments in handling our operational procedures.
Collaborative mind-set
Remote Monitoring System:
Remotely monitor the mail and voice alarms for critical systems
Monitor the Iconics alarms/faults for remote locations
Escalate potential alarms/faults to the stakeholders as per the SLA
Record the alarms/faults on shift basis
Compile the alarms/faults record and share it to the stakeholders on monthly basis
Work Permits:
Prepare and share the weekday/weekend work report as per the SLA timelines
Record the permit status communication
Prepare and share the weekday/weekend end of work report as per the SLA timelines
Compile all weekday and weekends report on monthly basis and share it to the stakeholders
Reports:
Prepare duty logs and sharing it to internal team at end of shift
Prepare histogram and share it to internal team and clients on weekly basis
Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily basis
Prepare weekly incident report and share it managers on weekly basis
Prepare monthly management reports and share it to stakeholders on monthly basis
Prepare adhoc reports and share it to the stakeholder.

Putting best practices in place, Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the KRA are being met.
Sound like you To apply, you need to be:

Technical hands
Knowledge and penchant for using technology tools in delivering day-to-day tasks
Excellent Organization, Time Management & prioritizing skills
Attention to detail

Good communicator:
Do you have a fluent of spoken and written English languageCan you communicate your colleagues, clients and vendorsIf you said yes to these, bring your ambition and explore our world of possibility.Collaborative mind set:We believe that collaboration plays a central role in achieving success, Demonstrate flexibility in working with a team, you must possess a customer-centric focus and superior organizational skills to manage daily activities effectivelyWhat we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!

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Engineering Executive