Job Description

American Express has embarked on an exciting digital transformation driven by an energetic new team of high performers This group is nimble and creative with the power to shape our technology and product roadmap If you have the talent and desire to deliver innovative financial products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media platforms, join our transformation team As a key member in this organization, the programmer will develop, deploy and maintain multiple iterations of automation using capabilities like Robotics Process Automation (RPA), Java, .NET to drive service standardization, reduce defects, and allow for a greater focus on relationship care by our Customer Care Professionals This role has global scope, working across markets and business units to deliver on the long-term business strategy for GSG (Global Servicing Group) Tech Stack Requirements: Generative AI: Programming: Python, TensorFlow, PyTorch, Hugging Face.NLP Tools: BERT, GPT (OpenAI API), SpaCy, NLTK.Data: Pandas, NumPy, SQL, NoSQL, data preprocessing. Deployment: Docker, Kubernetes, AWS Sagemaker, Google Vertex AI.Optimization: Model fine-tuning, quantization, API integration. Others: Prompt engineering, ethical AI practices. Traditional AI-Based Automation: Programming: Python, Java, C#. RPA Tools: Blue Prism, UiPath, Automation Anywhere. AI/ML: Scikit-learn, XGBoost, OpenCV (for vision tasks). Integration: REST APIs, SOAP, middleware (MuleSoft). Data: SQL, ETL tools, structured/unstructured data processing. Deployment: CI/CD pipelines, cloud platforms (AWS, Azure, GCP). DevOps/MLOps: Git, Jenkins, Docker, Kubernetes. Cloud: AWS, Azure, GCP. Automation Frameworks: Selenium, Ansible, Apache Airflow. Responsibilities: Analyze requirements/ user stories to appropriately support design activities. Deliver platform automations for Amex internal customers. Drive process assessments for automation opportunities leveraging intelligent automation like OCR, APIs, cognitive, AI, ML etc Prepare documentation of solution and coding to ensure future maintenance. Create reusable knowledge assets for each automation project. Design, develop, e2e testing, troubleshoot, debugs, evaluates, modifies and maintain automation solutions. Perform enhancement and re-design of implemented automation solution in line with new compliance or process improvements needs. Quick learning attitude for adapting to new enterprise tools and cross-leverage functional knowledge. in automation processes. Drive knowledge sharing session with peers and share best practices for team upskilling. Function as a development member of an agile team and helps drive consistent development practices. Contribute to discussions about tools, methods and approaches. Provide continuous support for ongoing application availability. Ensure timely completion and quality of all documentation and deliverables produced by engineering team. Configure software and equipment and tests platform specific versions. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities