Engineer, Customer Support

Job Description

ALSO, YOU MUST REGISTER BY VISITING ENPHASE ENERGY CAREER PAGE (JOB ID 8182) Role & responsibilities Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours . Candidate must be open to work on weekends and night shifts. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures. Participating in ongoing training/education of industry standards and Enphase product-specific information. Professionally represent Enphase via all communications mediums. Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual. Performing other duties as assigned. Preferred candidate profile : Minimum Qualifications Should be a Graduate B.E/B.Tech Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role . Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position. Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role. Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers. Strong verbal and written communications skills. Computer literate (PC skills essential, Mac OS desirable) General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable. Preferred Qualifications: BE Electrical Exposure to solar/PV-related environments.