Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Cognizant
>
Engagement Delivery Lead

Engagement Delivery Lead

Cognizant

20 years

0 Lacs

hyderabad telangana india

Posted:19 hours ago| Platform:

Apply

Skills Required

engagement annuities reporting drive lean automation pipeline governance forecast leadership support reconciliation recordkeeping chat risk sigma azure openai underwriting triage summarization retrieval design model stack transitions pricing retention planning compliance controls payments audit service management negotiation connect certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Director Level (Global Delivery Leader) – Life Insurance, Annuities & Retirement (LAR)

Location:

Hyderabad

Reporting To:

Sr. Director/AVP – Global Delivery Head

Employment Type:

Full-time

Role Purpose

Lead and scale newly won

LAR middle-/back-office and contact center

operations, stewarding

$30M+ offshore P&L

with a

span of control 800+ FTE

across multi-site delivery. Drive

client outcomes, transformation (Lean, RPA, IDP), GenAI-enabled operating model

, and

new business sales & solutioning (RFI/RFP)

. Serve as the executive face to client COOs/Operations Heads and build a resilient, compliant delivery estate.

Core Responsibilities

P&L & Growth

Own revenue ($30M+), EBITDA, margin improvement, and AOP delivery.
Shape commercial constructs: FTE/Txn/Outcome/Gainshare; drive unit economics (productivity, automation, right-shoring).
Pipeline governance with Sales/Solutions; forecast ramps, seasonality, attrition, cost-to-serve.

Operations Leadership (800+ FTE)

Run multi-site middle/back-office for Life & Annuities (new business, U/W support, policy admin/servicing, claims, commissions, reconciliation) and Retirement support (recordkeeping ops), plus omnichannel contact center (voice/email/chat/social).
SLA rigor: accuracy, TAT, AHT, FCR, CSAT/NPS, QA, backlog/RTE, shrinkage, WFM capacity models, manage delivery penalty and earn back regimes.
Business continuity/DR, change & incident management.

Client Leadership & Governance

Executive sponsor for CXO/COO-level stakeholders; run QBRs/MBRs, contract adherence, scope/change control.
Proactive risk registers; regulatory readiness; expansion roadmaps and upsell/cross-sell motions.

Transformation, Automation & GenAI

Roadmap across value chain: Lean Six Sigma, RPA (UiPath/AA/Blue Prism), IDP (ABBYY/Hyperscience), GenAI (Azure OpenAI/Bedrock/Vertex).
Use cases:

Underwriting: requirements triage, medical/APS summarization, decision support.
Claims: adjudication assistance, fraud flags, FNOL ingestion.
Servicing: STP uplift, premium/commission reconciliation automation.
Contact Center: agent assist, knowledge retrieval, QA automation, sentiment/NBA.

Instrument benefits: STP%, automation rate, NIGO reduction, cycle time, $ savings.

New Business & Solutioning (RFI/RFP)

Lead RFI/RFP responses; design operating model, SLAs, tech stack, locations, transitions, pricing, risk mitigations.
Conduct due diligence; build transformation-backed TCO/ROI narratives; executive orals & site tours.

People & Culture

Build leadership bench (GM/DGM/SDM); scale competency academies (LOMA ALMI/FLMI, COPC).
Engagement & retention at scale; succession planning; DE&I; performance & rewards architecture.

Risk, Compliance & Controls

Ensure GLBA, HIPAA/PHI (if applicable), AML/KYC, OFAC, state DOI compliance; for Retirement, align to ERISA/DOL expectations.
Maintain SOC 2, ISO 27001, PCI DSS (payments), ISO 9001/COPC QMS; audit readiness.

Required Qualifications

20+ years BFSI operations; 10+ years in Life, Annuities & Retirement.
Proven leadership of ≥800 FTE multi-site delivery and $30M+ offshore P&L.
Deep domain across L&A middle/back-office + contact center; strong WFM and service design.
Hands-on transformation (Lean SS, RPA/IDP, GenAI) with quantified outcomes.
Deal solutioning with authored RFI/RFP wins; transitions to steady-state at scale.
Executive client management; commercial negotiation; crisis management.
Familiar with policy admin platforms (ALIP/VPAS/LifePro), CX tech (Genesys/NICE/Amazon Connect/Five9), analytics.

Preferred Certifications:

LOMA ALMI/FLMI

Lean Six Sigma Black Belt

COPC

PMP/PRINCE2

, RPA vendor certs,

ITIL

KPIs

Financial: Revenue growth, EBITDA, cost-to-serve, transformation savings ($).
Ops: SLA attainment, accuracy, TAT, AHT/FCR, backlog, rework, STP%.
Digital: Automation rate, IDP accuracy, GenAI adoption & benefits.
Client: CSAT/NPS, renewals/expansions, governance health.
People: Attrition, engagement, leadership bench, time-to-proficiency.

Education

Bachelor’s degree required; MBA preferred.
LOMA certifications will provide an edge

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Cognizant

hyderabad, telangana, india

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Engagement Delivery Lead

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Title:

Location:

Reporting To:

Employment Type:

Role Purpose

LAR middle-/back-office and contact center

$30M+ offshore P&L

span of control 800+ FTE

client outcomes, transformation (Lean, RPA, IDP), GenAI-enabled operating model

new business sales & solutioning (RFI/RFP)

Core Responsibilities

P&L & Growth

Operations Leadership (800+ FTE)

Client Leadership & Governance

Transformation, Automation & GenAI

New Business & Solutioning (RFI/RFP)

People & Culture

Risk, Compliance & Controls

Required Qualifications

Preferred Certifications:

LOMA ALMI/FLMI

Lean Six Sigma Black Belt

COPC

PMP/PRINCE2

ITIL

KPIs

Education

More Jobs at Cognizant