Primary Duty/Job Statement This is a tier 2 level resource with specialized knowledge and experience in virtualization, enterprise storage systems, replication technologies and DR architectures, storage and backup, networking and telecommunications. This position will work closely with our team of senior engineers and infrastructure group to maintain, update, and introduce new functionality to the existing environment. This person will also assist in supporting the Windows server environment and other server / storage infrastructure projects will be assigned as needed.Technical RequirementsStrong troubleshooting abilities, including working with clients to diagnose and resolve problemsStrong communication skills to effectively communicate systems issues and resolutions to clientsStrong server infrastructure support skills including Windows Server 2008, 2012, 2016 (DNS,DHCP, on-premise and cloud)Strong knowledge in Vmware environment and to manage complex datacenter infrastructure with virtualization.Strong knowledge on managing AWS and Azure cloud infrastructure from systems point of view (Virtual machines, access control, connectivity etc)Knowledge on storage SAN setup and connectivity.Knowledge on Exchange and Database management is desirable.Ability to work independently and manage multiple projects simultaneouslyAbility to create or update technical documentationAbility to manage customer expectations; must have a strong focus on customer satisfactionAbility to work well in a team environment, to handle pressure and to manage work under tight deadlinesBasic project management skills are a plusOccasional evening and/or weekend work may be requiredStrong troubleshooting skills, must be able to work effectively with technical and non-technical remote supportExperience with Monitoring tools Knowledge/Skills/AbilitiesHandles escalations from Tier 1 teams.Must be available to work in a 24/7 environmentFollow standards. Update and provide documentation of current and new processes which adhere to best practicesDocument technical problems, resolutions, and processes for assigned tasks and projectsFollow policies and procedures for change and incident managementProfessional demeanorRelentless focus in delighting customers, treating colleagues regardless of position with utmost respectAble to interact confidently with C-level executives at Client Site.Organized, able to manage and complete multiple projects simultaneouslyDetail Oriented, able to apply consistency throughout the work productSelf-Starter in addition to having the ability to work in the guidelines of given directionsAble to work with outside vendors to troubleshoot issues and tackle problemsEfficient, effective at producing required results in a short amount of timeStrong communication, both written and orally (consistent, efficient, and effective)Follow directions yet applies judgment and can be flexibleTeam member yet knows when to work independentlyIndependent, with the ability to effectively work unsupervisedPro-active, able to note things that need to be done without being prompted and proactively address themPreferred Minimum Experience/EducationMinimum of 4 years in the technology field with deep hands on experienceMinimum of 4 years in supporting technology infrastructureWorking knowledge of network theory requiredExperience in a managed services environment preferred