Job
Description
Role Overview: You will be responsible for ensuring reliable, secure, and high-performing platform solutions by troubleshooting technical issues, managing escalations, and optimizing system operations across Windows and macOS. Your role will involve collaborating with cross-functional teams to enhance reliability, security, and scalability, contributing to automation, documentation, and continuous improvements. Additionally, you will support infrastructure monitoring, performance optimization, and the adoption of new technologies to improve overall system efficiency. Key Responsibilities: - Design, implement, and maintain platform solutions that support business needs, ensuring high performance, scalability, and reliability. - Troubleshoot and resolve complex technical issues related to platform stability, performance, and integration across multiple environments. - Develop and optimize system software, including operating systems, device drivers, and utilities, to enable seamless hardware-software interaction. - Evaluate and implement new technologies and vendor solutions, ensuring alignment with business and technical requirements. - Elevate code and system updates into development, testing, and production environments while maintaining change control and documentation standards. - Collaborate with hardware engineers and application developers to ensure compatibility, security, and performance of platform components. - Develop and enforce technical standards, conducting system analysis and defining logical and physical architectures for platform solutions. - Maintain and update platform software to address security vulnerabilities, optimize resource management, and enhance system functionality. - Mentor junior engineers, providing technical guidance, training, and support for troubleshooting complex platform-related issues. - Document processes, system architecture, and technical decisions to support future updates, troubleshooting, and team collaboration. Additionally, participate in special projects and contribute to continuous improvement initiatives in platform engineering. Qualifications Required: - Minimum 5 years of relevant experience in platform engineering, systems support, or infrastructure management. - Bachelor's degree (B.E./B.Tech) in Computer Science or IT, or Bachelor's in Computer Applications (BCA), or Master's in Computer Applications (MCA). - Strong troubleshooting skills with expertise in Windows desktop, macOS. - Experience in managing escalations, monitoring operations, and resolving complex platform-related issues. - Knowledge of system architecture, hardware-software integration, and performance optimization. - Strong documentation, problem-solving, and collaboration skills to support cross-functional teams. Role Overview: You will be responsible for ensuring reliable, secure, and high-performing platform solutions by troubleshooting technical issues, managing escalations, and optimizing system operations across Windows and macOS. Your role will involve collaborating with cross-functional teams to enhance reliability, security, and scalability, contributing to automation, documentation, and continuous improvements. Additionally, you will support infrastructure monitoring, performance optimization, and the adoption of new technologies to improve overall system efficiency. Key Responsibilities: - Design, implement, and maintain platform solutions that support business needs, ensuring high performance, scalability, and reliability. - Troubleshoot and resolve complex technical issues related to platform stability, performance, and integration across multiple environments. - Develop and optimize system software, including operating systems, device drivers, and utilities, to enable seamless hardware-software interaction. - Evaluate and implement new technologies and vendor solutions, ensuring alignment with business and technical requirements. - Elevate code and system updates into development, testing, and production environments while maintaining change control and documentation standards. - Collaborate with hardware engineers and application developers to ensure compatibility, security, and performance of platform components. - Develop and enforce technical standards, conducting system analysis and defining logical and physical architectures for platform solutions. - Maintain and update platform software to address security vulnerabilities, optimize resource management, and enhance system functionality. - Mentor junior engineers, providing technical guidance, training, and support for troubleshooting complex platform-related issues. - Document processes, system architecture, and technical decisions to support future updates, troubleshooting, and team collaboration. Additionally, participate in special projects and contribute to continuous improvement initiatives in platform engineering. Qualifications Required: - Minimum 5 years of relevant experience in platform engineering, sy
