End User Support & Microsoft 365 Security

Key Responsibilities

End User Support Management

Microsoft 365 Administration

Security & Compliance (Conditional Access + Intune)

- Design, implement, and monitor Conditional Access Policies to enforce secure authentication and access control.
- Manage Intune (MDM/MAM) policies for Windows, Android, and iOS devices — including device compliance, app protection, and remote wipe. - Ensure alignment of security configurations with organizational policies and compliance frameworks (ISO, SOC, etc.). - Coordinate with the cybersecurity team for continuous monitoring of Microsoft Secure Score and remediation. - Implement MFA, sign-in risk-based policies, and location-based access restrictions. - Manage device lifecycle security — from onboarding to de-provisioning.

Governance, Monitoring & Reporting

- Regularly review M365 audit logs, sign-in reports, and risk detections.
- Generate monthly reports on user compliance, device health, and Conditional Access enforcement. - Drive improvement initiatives in collaboration with Network and Security teams.

Additional Required Skillsets :

- Strong understanding of Microsoft 365 Admin Center, Azure AD / Entra ID, Intune, and Conditional Access.
- Experience with MFA, SSO, and Endpoint Protection policies. - Knowledge of Windows Autopilot, BitLocker, and device configuration profiles. - Hands-on with PowerShell scripting for automation and bulk operations. - Familiarity with ITIL framework (Incident, Problem, Change Management). - Excellent leadership, communication, and documentation skills.

Age Bracket:

Education:

Performance Indicators

- SLA compliance for end-user incidents.
- Microsoft Secure Score improvement trend. - Reduction in non-compliant devices and risky sign-ins. - Successful enforcement of Conditional Access and Intune compliance policies. - End-user satisfaction and system uptime metrics.