India End User Services Lead

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

IT India EUS Lead  will join a highly skilled IND IT EUS team in managing India EUS team. IT EUS leads oversees IT hardware management, implementation, and maintenance of all end user support devices like AV, laptops, consumables etc. They manage and direct a team of skilled professionals who plan, implement, and maintain the organization's IT India EUS devices.An IT EUS lead for end-user devices is responsible for the overall management and support of the devices and peripherals used by employees. This includes everything from desktop computers and laptops to mobile devices and printers. The role involves designing, implementing, and managing the end-user computing platform, as well as providing ongoing support and troubleshooting

Key Responsibilities

Primary And Secondary Duties

Managing end-user devices and peripheral equipment, including deployment, configuration, and maintenance.Analyze IT EUS business needs and opportunities for improvement.Providing technical support to end-users, including troubleshooting, problem resolution, and training.Collaboration: Working with other IT teams, such as infrastructure and application development, to ensure a seamless end-user experience.Communication: Keeping end-users informed about technology changes and updates.Managing the budget for end-user computing equipment and services. Develop new user-facing featuresEnsuring that end-user computing services are cost-effective and provide a high return on investment. Capability to identify new technology led to solutions to deliver business benefits. Continuously scan the external environment to identify suitable technology trends, best in class IT led solutions in the industryCollaborate with other team members and stakeholdersAdhere to prescribed development systems, processes procedures and ensure efficient, effective, high-quality deliveryContribute to growing team members, building a strong cohesive team; provide guidance, mentorshipCommunicate effectively with all stakeholdersPerform tasks as specified by the Delivery Lead/Engineering Lead

Experience Required

Other related duties as required

Essential Experience And Skills

12-15 years of experience including the following Key Skills:Proficiency in managing various devices, including desktops, laptops, mobile devices (iOS, Android), and related EUS team with 8+ years of experience.In-depth knowledge of Windows, macOS, and sometimes LinuxDeep understanding of Active Directory and Azure AD to maintain security policies.Basic understanding of troubleshooting connectivity issues (LAN/WAN/Wi-Fi/VPN).Knowledge of endpoint protection, MFA, encryption, and data privacy compliance.Management & Leadership SkillsTeam Leadership: Ability to lead and develop a team of IT support professionals.Global Management- Should have experience working with global teams and work on global projects.Vendor Management: Managing third-party support contracts and vendor SLAs.Project Management: Planning and executing IT projects, such as hardware refreshes or system rollouts.Budget Management: Understanding of budgets and expense management.

Education/Qualifications

Preferred Qualifications

B.E. / B. Tech. / MCA / M.Sc – Computer Science or EquivalentMBA / PGDM will be an add-on

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off