Employee Advisory Senior Manager

Job Description

Full team management responsibilities, including resource planning and implementation for supporting the annual PC cycle and agenda. Manage on-the-ground delivery, respond to service demands, and conduct quality assurance activities. Manage team performance to ensure service delivery as per performance targets. Coach team members to address process gaps, identify inefficiencies, and embed a continuous improvement culture. Ensure team compliance with policies and procedures, raising risks/issues as needed. Ensure queries on policy/procedures are answered accurately and within agreed timeframes. Handle user problems in a timely manner and provide Root Cause Analysis (RCA). Lead, plan, and organize individual projects impacting Employee Advisory for India and the UK. Contribute to Operations Advisory business continuity activities. Represent the regions to internal and external stakeholders. Build and maintain strong working relationships within Operations and Advisory and the business. Support the OA Leadership Team with annual planning. What you will need: Bachelor s degree or equivalent experience. 10+ years of coaching and/or leading others and relevant shared service experience. Actively working to develop capability in line with the people and culture capability framework. Skills: Strong partner management skills Proven people leadership skills in managing team leads and analyst level. Effective project management and communication skills Proficiency in using MS Office/Office365 applications Proficiency in using CRM tool Proficiency in using Service enabling technologies Excellence communication (verbal written) Legal and regulatory environment and compliance Collaborator management Continuous improvement Performance and planning Commercial foresight Agile core principles Creativity and innovation Budget management Customer service delivery excellence Workforce Planning Resilience Teamwork Leadership Customer centric thinking Knowledge sharing Technical: HR generalist/practitioner or related/equivalent experience, strong knowledge of people and culture processes Problem solving skills demonstrated through experience in complex case management Advanced capability in active listening and communication Uses digital tools to increase personal, team and business productivity and ways of working Numeracy analytical thinking - able to quickly and effectively analyse data to provide business insights and inform business decisions Risk Management - able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk. Proficient in using CRM systems Proficient in using Microsoft 365 Proficient in using HR management systems e.g., Workday Behavioural: Solution focus - identifies and recommends solutions which will contribute to bp and/or enhance relationships and ways of working Stakeholder management - Ability to engage with and influence key business and people and culture stakeholders. Uses partnering, consultancy skills and a coach approach to build trust. Eye for business - keeps up to date with internal and external context, understands the relationship between their activity and the bp business strategy and drivers, and considers the commercial implications of PC decisions and actions. Customer focus - Puts colleagues needs at the heart of decision making. Ability to manage the needs of our colleagues in the context of business strategy.