Employee Advisory Manager

Job Description

Entity: People, Culture Communications HR Group At bp, our people are our most valuable asset. The People, Culture Communications (PCC) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PCC is embarking on a major transformation to be more competitive, responsive, and customer-focused. We re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PCC function, building teams and structures and driving continuous improvement. We re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If youre ready to build something transformative, this is the place for you. The Employee Advisory Sr. Manager is responsible for leading the Employee Advisory team, driving its performance, and seeking continuous improvement opportunities. This role involves maintaining relationships across People Culture, supervising knowledge management, and supporting global and local system and process implementations. The role holder ensures the team resolves employee queries effectively and delivers the best employee experience. To lead the Employee Advisory team, driving performance and continuous improvement. The team resolves employee queries and aims to deliver the best employee experience. The role also involves managing relationships across PC, supervising knowledge management, and supporting system and process implementations. What you will do: Full team management responsibilities, including resource planning and implementation for supporting the annual PC cycle and agenda. Manage on-the-ground delivery, respond to service demands, and conduct quality assurance activities. Manage team performance to ensure service delivery as per performance targets. Coach team members to address process gaps, identify inefficiencies, and embed a continuous improvement culture. Ensure team compliance with policies and procedures, raising risks/issues as needed. Ensure queries on policy/procedures are answered accurately and within agreed timeframes. Manage escalations in a timely manner and provide Root Cause Analysis (RCA). Lead, plan, and organize individual projects impacting Employee Advisory for India and the UK. Contribute to Operations Advisory business continuity activities. Represent the regions to internal and external stakeholders. Build and maintain strong working relationships within Operations and Advisory and the business. Support the OA Leadership Team with annual planning. What you will need: Foundational knowledge of CRM systems Proficient in using MS Office Foundational knowledge of People and Culture processes Foundational knowledge of Workday A continuous improvement approach; seeking simple, best fit solutions to challenges. Skills: Strong team member management skills Proven people leadership skills in managing team leads and analyst level. Effective project management and communication skills Proficiency in using MS Office/Office365 applications Proficiency in using CRM tool Proficiency in using Service enabling technologies Excellence communication (verbal written) Legal and regulatory environment and compliance Stakeholder management Continuous improvement Performance and planning Commercial competence Agile core principles Creativity and innovation Budget management Customer service delivery excellence Workforce Planning Resilience Teamwork Leadership Customer centric thinking Knowledge sharing Technical: HR generalist/practitioner or related/equivalent experience, strong knowledge of people and culture processes Problem solving skills demonstrated through experience in complex case management Advanced capability in active listening and communication Uses digital tools to maximize personal, team and business productivity and ways of working Numeracy analytical thinking - able to quickly and effectively analyse data to provide business insights and inform business decisions Risk Management - able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk. Proficient in using CRM systems Behavioural: Solution focus - identifies and recommends solutions which will contribute to bp and/or enhance relationships and ways of working Partner management - Ability to engage with and influence key business and people and culture partners. Uses partnering, consultancy skills and a coach approach to build trust. Why join our team At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}