Email Support Executive

Job Description

Designation: Support Executive Qualification: Graduate Experience: Fresher or 1 Year Experience Location: Jaipur Salary: 18000-22000 per month Key Responsibilities of an Email Support Specialist: Responding to Customer Emails: Provide prompt, professional, and accurate responses to customer inquiries through email. Resolving Customer Issues: Troubleshoot and resolve issues raised by customers, ensuring that they are satisfied with the service. Managing Multiple Requests: Handle a high volume of emails and prioritize tasks based on urgency and importance. Documenting Issues: Maintain accurate records of customer interactions and solutions provided for future reference. Collaborating with Internal Teams: Work closely with the product, technical, and support teams to resolve issues and escalate when necessary. Feedback Collection: Gather feedback from customers to improve the support process and the company’s products or services. Required Skills: Essential SkillsExcellent Written Communication: Ability to write clear, concise, and professional emails that resolve customer inquiries effectively. Problem-Solving Abilities: A proactive approach to troubleshooting and resolving customer issues. Attention to Detail: Meticulous attention to detail when dealing with customer information and inquiries. Time Management: Capability to manage a large volume of requests without compromising on quality or speed. Customer Service Orientation: A strong commitment to providing excellent customer service and a positive customer experience.