Email Deliverability Specialist (AWS SES, Ecommerce)

You will own email deliverability and email operations for a high-volume e-commerce marketplace sending through AWS SES and our own email platform.

Daily responsibilities:

• Monitor deliverability metrics including bounce rates, complaint rates, inbox placement, and sender reputation scores
• Track and document patterns in bounces and blocks by domain/ISP
• Manage suppression lists and list hygiene processes

Ongoing responsibilities:

• Investigate and resolve deliverability issues with specific ISPs/domains (Microsoft/Outlook, Gmail, Yahoo, Comcast, etc.)
• Submit delisting requests and handle blacklist remediation
• Execute IP and domain warmup campaigns
• Coordinate postmaster outreach when deliverability issues arise
• Monitor tools like Google Postmaster Tools, Microsoft SNDS, and blacklist monitors
• Provide regular reporting on email health metrics
• Work with our team to optimize sending practices and authentication (SPF, DKIM, DMARC)
• Manage email campaign scheduling and list segmentation
• Review email templates and content for inbox placement optimization, ensuring transactional emails (order confirmations, shipping updates, etc.) avoid spam and promotions folders

You'll be successful in this role if you:

• Can proactively identify issues before they become major problems
• Are comfortable digging into data to find patterns
• Communicate clearly when escalating issues that need strategic decisions
• Take ownership and don't wait to be told what to do