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HUMAN BEFORE RESOURCE PRIVATE LIMITED
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Email and Chat Process Professional

Email and Chat Process Professional

HUMAN BEFORE RESOURCE PRIVATE LIMITED

0 - 5 years

1 - 5 Lacs

gurugram

Posted:5 days ago| Platform:

Apply

Skills Required

chat process bpo blended process email support non voice process backend process international non voice chat support international chat process email process communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and respond to customer inquiries via email and chat.
Provide timely and professional solutions to customer complaints and concerns.
Collaborate with internal teams to resolve complex issues.
Develop and maintain a thorough understanding of our products and services.
Identify and escalate potential issues to senior management.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Excellent written and verbal communication skills are required.
Ability to work in a team environment and collaborate with colleagues.
Strong problem-solving skills and attention to detail are essential.
Familiarity with email and chat software applications is necessary.
Adaptability to changing situations and priorities is key.
Strong analytical and critical thinking skills are needed.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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Email and Chat Process Professional