Interesting Opportunity Nextuple - Product Support Engineer Nextuple Inc

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Technical Proficiency Basic understanding of the Nextuple technology stacks involved ELK (Kibana), Mongo DB, Kafka queues, Kubernetes (containerization) Knowledge of productivity software such as Microsoft Office suite, email clients, web browsers, etc. Ability to navigate and troubleshoot basic issues related to Nextuple tech stack and products Customer Service Skills Active listening skills to understand user issues and concerns accurately. Patience and ability to remain calm under pressure, especially when dealing with frustrated or non-technical users. Ability to explain technical concepts in simple terms to users with varying levels of technical expertise. Problem Solving And Troubleshooting Strong analytical skills to identify and diagnose technical problems effectively. Methodical approach to troubleshooting issues, including the ability to ask relevant questions to gather information. Capacity to follow documented procedures and workflows for issue resolution. Resourcefulness in finding solutions independently or escalating complex issues to higher support tiers when necessary. Time Management And Prioritization Ability to manage multiple tasks simultaneously and prioritize them based on urgency and impact on users. Efficient time management to ensure timely resolution of support tickets within established service level agreements (SLAs). Technical Documentation Understanding of knowledge management systems or ticketing platforms to maintain accurate records of support interactions. Team Collaboration Collaboration skills to work effectively with other members of the support team, as well as with colleagues from different departments. Willingness to share knowledge and best practices with peers to improve overall team performance. Adaptability And Continuous Learning Ability to adapt to evolving technologies and changing support processes. Eagerness to stay updated with the latest IT trends, tools, and techniques through self-study, formal training, or professional development opportunities. (ref:hirist.tech),

Posted 2 months ago

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