Ecommerce Operations Manager

Job Description

Ecommerce Operations Manager - Capes India Location : Goregaon East (Near Oberoi Mall) , Mumbai (On-site) Employment Type : Full-Time About Capes India : Capes India is a fast-growing Direct-to-Consumer (D2C) e-commerce brand specializing in premium tech accessories, including phone skins, camera skins, laptop skins, MagLock wallets, car mounts, and more. Our mission is to deliver high-quality products with innovative designs, ensuring an exceptional customer experience. We are seeking a detail-oriented and strategic Operations Manager to oversee our daily business operations, optimize processes, and drive growth focusing heavily on our Shopify-based e-commerce platform. Key Responsibilities: Shopify Store Management: Manage end-to-end operations of our Shopify store, including product listings, inventory updates, and order processing. Optimize the Shopify platform for improved user experience, conversion rates, and operational efficiency. Supply Chain & Inventory Management: Oversee & manage inventory management, ensuring timely restocking and coordinating with suppliers. Implement inventory tracking systems to reduce errors and prevent stockouts. Order Fulfillment & Logistics : Oversee & Manage the order fulfillment process from placement to delivery, ensuring fast, accurate shipping. Coordinate with logistics partners and manage returns, exchanges, and related customer inquiries. Process Optimization: Identify operational bottlenecks and develop strategies to improve efficiency. Implement best practices in workflows, warehouse management, and fulfillment processes. Team Leadership: Lead and mentor operations staff, including warehouse personnel, customer service, and logistics teams. Foster a collaborative environment to achieve team goals and KPIs. Data & Analytics : Analyze operational data to identify trends and support data-driven decisions. Use Shopify Analytics to track performance metrics and optimize strategies. Customer Experience: Ensure high customer satisfaction through efficient order processing and issue resolution. Collaborate & train customer support agents to address service-related concerns, improve service levels. Qualifications: Education: Bachelor’s degree in Business Administration, Operations Management, E-commerce, or a related field. Experience: 2+ years in operations management, preferably in e-commerce or D2C brands. Skills : Strong organizational and leadership abilities. Problem-solving and analytical thinking. Proficiency in Shopify, data analysis, Excel and inventory management systems. Strong communication and interpersonal skills. Additional: Ability to thrive in a fast-paced environment, manage multiple tasks, and adapt to changing priorities. Show more Show less