Ecommerce Manager

Company Description

Bstories is a leading loungewear brand dedicated to providing modern, comfortable, and stylish essentials for both women and men aged 18 to 40. Founded seven years ago, the company has grown steadily into a trusted name in everyday comfort wear, blending quality, functionality, and contemporary design.

With a strong workforce of 15 committed team members, Bstories delivers a seamless shopping experience across all major online marketplaces in India. The brand has also expanded its physical presence with retail stores in Chennai, Nagpur, and Tirupur, bringing its signature comfort collections closer to customers.

Driven by innovation and customer satisfaction, Bstories continues to evolve with fresh designs, thoughtful fabrics, and a focus on comfort-first fashion—making it a preferred choice for loungewear enthusiasts across the country.

Role Description

This is a full-time on-site role for an Ecommerce Manager located in Tiruppur. The Ecommerce Manager will oversee and implement e-commerce strategies to drive sales and customer acquisition. Responsibilities include managing online store operations, developing and executing marketing campaigns, analyzing performance metrics, and collaborating with cross-functional teams to ensure the smooth functioning of the e-commerce platform. The role will also require optimizing the online customer experience and staying updated on industry trends and best practices.

Key Responsibilities

1. Product Listing & Catalog Management

• Create, update, and optimize product listings (titles, descriptions, images, keywords, pricing).

• Ensure accuracy and completeness of product information across platforms (Amazon, Flipkart, website, etc.).

• Upload new SKUs and maintain inventory accuracy.

2. Order Processing & Operations

• Monitor orders, coordinate with warehouse/logistics for timely dispatch.

• Track deliveries and handle return/replacement requests.

• Work with couriers to resolve shipping issues.

3. Marketplace Management

• Manage daily operations on marketplaces: Amazon, Flipkart, Meesho, etc.

• Monitor account health, performance metrics, and SLA compliance.

• Resolve tickets/case logs with marketplace support.

4. Customer Service

• Respond to customer queries, reviews, and complaints.

• Maintain high customer satisfaction and brand reputation.

5. Sales & Growth

• Track daily/weekly/monthly sales.

• Identify growth opportunities and implement strategies.

• Support in planning promotions, deals, ads, and campaigns.

6. Reporting & Data Analysis

• Prepare sales reports, traffic reports, inventory status, and marketplace performance.

• Analyze data to identify trends and provide actionable insights.

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Required Skills & Qualifications

• 1–3 years experience in e-commerce operations (preferred).

• Strong knowledge of Amazon/Flipkart/Magento/Shopify/etc.

• Proficiency in Excel, Google Sheets, and basic analytics.

• Good communication and coordination skills.

• Detail-oriented, organized, and ability to multitask.

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Preferred Skills

• Basic understanding of digital marketing (SEO/SEM/Social).

• Experience with catalog tools, inventory software, or ERP.

• Problem-solving skills and ability to work independently.