Ecommerce Executive

Job Description

Job Description: E-commerce Executive Location : Preet Vihar, Delhi Salary : Up to ₹35,000 per month About Us : We are a dynamic and fast-growing organization located in Preet Vihar, Delhi, looking for an E-commerce Executive to join our team. If you have a passion for e-commerce, possess strong organizational skills, and have basic knowledge of quick commerce platforms like Blinkit, Zepto, etc., this is an excellent opportunity for you to grow in the field of online retail and commerce. Key Responsibilities : Product Listing and Management : Create and manage product listings on various e-commerce platforms (e.g., Amazon, Flipkart, and others). Ensure that product details, images, pricing, and descriptions are accurate and updated regularly. Monitor and manage product inventory levels, ensuring stock is updated across platforms. Order Management : Oversee daily orders and ensure they are processed efficiently. Coordinate with warehouses and logistics partners to ensure timely delivery. Handle order cancellations, returns, and exchanges as per company policies. Platform Management & Optimization : Regularly analyze product performance and sales data on different e-commerce platforms to identify trends and areas for improvement. Implement promotional campaigns, discounts, and offers to drive sales. Work on improving the search ranking of product listings through SEO optimization strategies. Quick Commerce Knowledge : Use your basic knowledge of quick commerce platforms like Blinkit, Zepto, etc., to enhance the company’s presence on these platforms. Monitor and analyze competitors’ activity on quick commerce platforms to stay updated with trends and market changes. Assist in the listing and promotion of products for quicker delivery on these platforms. Customer Service & Support : Provide timely and efficient customer support through various channels (email, chat, etc.). Address customer queries regarding products, shipping, returns, and refunds. Resolve customer issues related to their orders in a professional and efficient manner. Market Research & Reporting : Conduct market research to understand customer preferences, competitor pricing, and product demand. Prepare regular reports on sales performance, inventory levels, and order fulfillment. Collaboration with Cross-Functional Teams : Collaborate with the marketing team to create and execute e-commerce promotional strategies. Work closely with the logistics and warehouse teams to ensure smooth order fulfillment and timely delivery. Platform Compliance : Ensure adherence to e-commerce platform guidelines and policies, including product categorization, pricing, and promotions. Stay updated with any changes in platform policies and ensure compliance. Skills & Qualifications : Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. Proven experience (1-2 years) in e-commerce operations or management. Basic knowledge of quick commerce platforms such as Blinkit, Zepto, or similar. Familiarity with e-commerce platforms like Amazon, Flipkart, Shopify, etc. Strong communication and customer service skills. Ability to analyze sales data and optimize listings for better performance. Proficient in MS Office, especially Excel; experience with e-commerce tools and platforms is a plus. Strong attention to detail, organizational skills, and time management. Desired Attributes : A proactive approach with the ability to solve problems and handle customer inquiries effectively. Ability to work independently and in a team environment. Strong analytical skills to assess e-commerce metrics and improve sales. Ability to adapt quickly to changes in a fast-paced e-commerce environment. Benefits : Competitive salary up to ₹35,000 per month. Opportunity to work with a fast-growing company in the e-commerce space. Professional growth and development opportunities. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Schedule: Day shift Experience: E-Commerce: 2 years (Preferred) Work Location: In person