Who We Are E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include: palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), that ensures the efficient integration of the systems, guaranteeing the optimal management of all operations: from the entry of raw materials to the storage, right through to shipping. With 14 branches located worldwide, the Group believes in 5 values: Enthusiasm, Charisma, Know-How, Humility, Wisdom. These are the pillars of E80 Group's corporate culture, which is always close to customers, people, and the territory Who You Are “It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi Sounds like you? Great! Here’s what E80 Group has to offer. Position Description The Operational Embedded Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant. Duties And Responsibilities Customer Interaction: Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns Resource Allocation: Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability Scheduling and Coordination: Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities Enter and manage tickets in Sales Force Manage and coordinate resource intervention onsite based on schedule activities for either maintenance and tickets resolution for technical aspects Performance Monitoring: Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary Process Improvement: Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity Compliance: Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies Observe customer behavior and alternative service purchase to recommend area for improvement in E80 organizations Escalate to organization any customer important aspects Safety Ensure all precautions are in place for the safe operation of E80 systems and escalate to stakeholders and management if discrepancies arise Position Qualifications A bachelor’s degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered 5+ years of experience in the automation field or similar industry required Knowledge of mechanical, hydraulic, and electrical systems is required Knowledge of Microsoft Office 365 and power platform Strong analytical skills and attention to detail Excellent communication and collaboration abilities Passion for customer service and a customer-centric mindset What's In It For You Compensation : $35/hour - $42/hour DOE (FLSA non-exempt) Benefits : Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match Location : Indianapolis, IN Not just a job, but Career growth : Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose. E80 World Academy : Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role. #BE80 : You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture Qualified applicants will receive consideration.E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.