E-commerce Specialist

Job Description

Job Title : E-commerce Specialist Location : Gurugram Experience : 3-6 years in E-commerce Operations Industry : E-commerce, FMCG, Consumer Goods Job Summary: We are seeking a detail-oriented E-commerce Specialist to manage product listing, cataloguing, and vendor coordination across various e-commerce platforms like Amazon, Flipkart, and Quick Commerce sites. The ideal candidate should have a deep understanding of marketplace operations, content optimization, and vendor management to drive sales growth and enhance the brands online presence. Key Responsibilities: 1. Product Listing & Cataloguing: Create, update, and optimize product listings on Amazon, Flipkart, Blinkit, Zepto, Instamart, etc. Ensure product descriptions, titles, images, and attributes are accurate and SEO-friendly. Handle bulk listing and inventory uploads across multiple platforms. Troubleshoot listing errors and resolve compliance issues with marketplace teams. 2. Vendor & Marketplace Management: Coordinate with vendors and suppliers to onboard and manage product inventory. Maintain strong relationships with marketplace account managers for promotions and support. Monitor pricing, stock levels, and ensure competitive positioning on all platforms. Handle grievances and disputes related to order fulfilment and returns. 3. Performance Monitoring & Growth Strategy: Track key e-commerce metrics such as CTR, conversion rates, order fulfilment, and return rates. Analyse competitors' listings and pricing strategies to optimize product performance. Plan and execute promotional campaigns, deals, and discounts in coordination with marketing teams. Implement strategies for better discoverability and ranking on marketplaces. 4. Order & Inventory Management: Coordinate with warehouse/logistics teams to ensure timely order fulfilment. Manage stock levels to prevent out-of-stock or overstock situations. Work on automation tools for inventory synchronization across platforms. 5. Compliance & Policy Adherence: Ensure adherence to marketplace guidelines and policies. Handle legal documentation and compliance requirements for product listings. Qualifications & Skills Required: Education : Bachelor's degree in Business, Marketing, E-commerce, or related fields. Experience : Minimum 2-5 years of experience in e-commerce operations. Technical Skills: Proficiency in Excel, Google Sheets, and bulk listing tools. Hands-on experience with Amazon Seller Central, Flipkart Seller Hub, and Quick Commerce dashboards. Understanding of SEO, A+ Content, and keyword optimization for product listings. Soft Skills: Strong communication & negotiation skills. Analytical mindset with problem-solving ability. Ability to multitask and manage multiple accounts simultaneously. Preferred Experience: Experience working with FMCG, Consumer Goods, or Fashion brands.