E-Commerce Manager

Job Overview:

We are seeking a proactive and detail-oriented E-Commerce Operations Manager to lead and manage the day-to-day operations across multiple online platforms including Shopify, Amazon, Flipkart, Myntra, and Nykaa.

Key Responsibilities:

Platform & Store Management:

• Manage product listings, store content, and merchandising across all e-commerce platforms.
• Optimize product listings (titles, descriptions, images, keywords) for better visibility and conversions.
• Monitor and improve store performance metrics by conducting A/B tests to refine UX, product presentation, and layout.
• Proactively raise and resolve tickets with marketplaces to ensure smooth operations.

Operations & Fulfilment:

• Supervise inventory management, order processing, timely dispatch, and returns.
• Coordinate with customer service to ensure prompt issue resolution and positive customer experiences.

Growth & Performance Strategy:

• Analyze and execute strategies to optimize conversion rate, Average Order Value (AOV), and reduce Customer Acquisition Cost (CAC).
• Track and report on key KPIs and platform health metrics to guide business decisions.

Competitor Analysis & Pricing Strategy:

• Monitor competitor pricing, positioning, and promotional strategies to maintain a competitive edge.

Financial Reconciliation:

• Perform monthly sales and transaction reconciliations across platforms to ensure financial accuracy.

Marketing & Campaign Coordination:

• Collaborate with the marketing team to plan, execute, and measure performance of digital advertising campaigns.
• Provide input on promotions and creatives to align with platform trends and audience behavior.

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Application Question(s):

• What is your current or last drawn salary?

Work Location: In person