E-commerce customer representative

Job Description

Company Description House Of EM5 (As seen over Shark Tank) is a rapidly growing Startup Perfume/Fragrance Product Brand established in August 2022. Within the past year, the company has experienced substantial growth, expanding over 50 times from its initial stage. House Of EM5 is currently seeking talents in various domains to further scale the business, including roles such as Manager Operations, Influencer Marketing, Head of Branding, and more. Role Description This is a full-time on-site role located in Indore for a E-commerce customer service position. The role involves providing comprehensive customer support, resolving technical issues, ensuring customer satisfaction, and utilizing analytical skills to address and resolve customer inquiries and concerns. Daily tasks include responding to customer queries, troubleshooting issues, and collaborating with team members to improve customer service processes. Qualifications Proficiency in Customer Support and Customer Satisfaction Strong Interpersonal Skills Experience in Technical Support Good Analytical Skills Excellent written and verbal communication skills Bachelor's degree in a related field is preferred Previous experience in a similar role is a plus Show more Show less