E-Commerce Coordinator

Job Description

bout the Role As our E-Commerce Operations Associate, you’ll own the end-to-end process of handling RTOs (Returns to Origin) and dispatching orders on a daily basis for our online store. You’ll ensure each package meets our quality standards, coordinate seamlessly with cross-functional teams, and keep our customers delighted through timely deliveries and accurate order management. What You’ll Do 🗃️ You’ll collect, review, and process all RTOs each day, inspecting returned items for damages or quality issues and updating our order management system accordingly. 📦 Packaging will be your specialty—ensuring products are wrapped securely, labeled correctly, and comply with our packing guidelines so each order leaves our warehouse in perfect condition. 🚚 You’ll coordinate with courier partners to schedule pickups, track shipments, and troubleshoot any delivery hiccups, always aiming for same-day dispatch and swift resolution of delays. 🔍 Quality check is central to your role: you’ll inspect returned merchandise, flag any defects or discrepancies, and collaborate with our Quality Assurance and Procurement teams to address root-cause issues. 💻 You’ll use our order management software and basic computer tools (like MS Excel or Google Sheets) to update inventory, log RTO details, and generate daily status reports that keep everyone informed. 🤝 Interacting with Customer Support, Warehouse, and Finance teams comes naturally to you—you’ll escalate urgent issues, share feedback on recurring return reasons, and help drive process improvements that reduce RTO rates over time. Who You Are 🌟 You’re detail-oriented and take pride in delivering error-free packaging and accurate order data. 🌟 You have basic computer skills: comfortable navigating Excel/Sheets, order management systems (e.g., Shopify, Magento, or any ERP), and can quickly learn new tools. 🌟 You’re a strong communicator—able to liaise with internal teams and external courier partners with clarity and professionalism. 🌟 You thrive in a fast-paced environment where every day brings new challenges, and you’re energized by solving logistical puzzles to keep orders flowing smoothly. 🌟 You have a proactive mindset: if something looks off in an RTO, you’ll raise the flag immediately and suggest a fix to prevent it from happening again. Qualifications & Experience • 12th Pass or Diploma (or equivalent) with at least 1 year of experience in e-commerce operations, warehouse coordination, or similar roles. • Familiarity with RTO management—understanding common return reasons and how to inspect products for quality. • Experience packaging goods to minimize damage during transit and working with shipping guidelines for fragile or branded items. • Basic knowledge of courier networks (FedEx, Delhivery, Blue Dart, etc.) and how to create waybills or shipping labels. • Comfortable using MS Excel/Google Sheets to maintain logs, tally inventory, and generate simple pivot tables or charts for reporting.