Duty Manager

Duty Manager – Hotel (Role Encouraging Female Applicants)

This hotel welcomes applications from women and supports a safe, inclusive, and professional workplace.

Position Overview

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring a smooth guest experience, safety, and efficient coordination of all departments. This role suits candidates with strong communication, leadership ability, and a passion for guest service.

Key ResponsibilitiesGuest Experience & Service

• Act as the primary point of contact for guests during the shift.
• Handle guest inquiries, concerns, and special requests with professionalism and empathy.
• Oversee VIP check-ins and ensure exceptional hospitality standards.

Operational Oversight

• Supervise front office, housekeeping, security, and F&B operations during the shift.
• Conduct regular property rounds to ensure safety, cleanliness, and service quality.
• Coordinate between departments to maintain smooth hotel operations.

Staff Leadership

• Guide and support team members while promoting a respectful, safe, and fair work environment.
• Assist with staff scheduling, break management, and shift coverage.
• Provide coaching and encourage teamwork.

Safety & Guest Security

• Respond to emergencies and ensure hotel safety procedures are followed.
• Prepare incident and shift-summary reports.
• Maintain calm, discreet, and confident handling of sensitive situations.

Administration

• Oversee cash handling and front office financial procedures.
• Support occupancy monitoring, guest account reviews, and daily reporting.
• Ensure accurate handovers between shifts.

Preferred Qualifications

• Previous experience in hospitality operations or front office supervision.
• Strong communication, problem-solving, and conflict-resolution skills.
• Ability to remain calm under pressure and make sound decisions.
• Familiarity with hotel PMS systems (Opera, Fidelio, etc.) is an advantage.
• Willingness to work shifts, including evenings/weekends.

Why This Role Is Great for Female Candidates

• Safe and supportive workplace policies
• Strong focus on communication and leadership development
• Opportunities for career growth into Front Office Manager or AGM roles
• Collaborative work culture with clear procedures and team support

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person