Duty Manager

Duty Manager (DM)

Position: Duty Manager
Department: Operations / Security / Facility
Location: Coimbatore
Reporting To: Operations Manager / Mall Manager / Unit Head

Job Summary

Responsible for managing day-to-day operations during the assigned shift, ensuring safety, security, customer service, and smooth functioning of the premises.

Key Responsibilities

• Oversee daily operations and ensure all departments follow standard procedures.
• Monitor security, housekeeping, and maintenance activities.
• Handle customer queries, complaints, and escalate issues when required.
• Conduct shift briefings, allocate duties, and supervise staff performance.
• Ensure safety and emergency protocols are followed at all times.
• Coordinate with security officers, duty officers, and facility teams.
• Maintain daily reports: incident report, attendance, shift handover register.
• Inspect the premises regularly and ensure cleanliness and safety standards.
• Manage crowd control during peak hours or events.
• Report operational issues to management and follow up for closure.

Skills & Requirements

• Strong communication and leadership skills.
• Knowledge of safety and security procedures.
• Ability to handle emergencies and conflict situations.
• Basic computer skills (MS Office, Report writing).
• Previous experience in mall/cinema/hotel/security operations preferred.

Shift: Rotational / As per business requirement.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person