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For Employers

Duty Manager

JLL

3 - 5 years

0 Lacs

mumbai metropolitan region

Posted:17 hours ago| Platform:

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Skills Required

drive management portfolios security service collaboration efficiency compliance audits optimization reports metrics communication engineering maintenance software regulations certification automation sustainability leed support

Work Mode

On-site

Job Type

Full Time

Job Description

Facility Executive - Soft Services
What this job involves:As a Facility Executive for Soft Services at JLL, you will drive operational excellence across diverse facility management portfolios, ensuring seamless delivery of services that enhance workplace experiences for our clients. You'll oversee comprehensive soft services operations including cleaning, catering, security, landscaping, and waste management while building strong vendor relationships and maintaining the highest standards of service delivery. This role requires you to collaborate with cross-functional teams locally and across the globe, leveraging JLL's culture of collaboration to solve complex facility challenges and optimize operational efficiency. You'll be responsible for managing budgets, implementing innovative solutions, and ensuring compliance with health, safety, and environmental standards while continuously seeking opportunities to enhance service quality and client satisfaction.What your day-to-day will look like:

Manage and oversee soft services vendors including cleaning, security, catering, pest control, and landscaping contractors
Conduct regular facility inspections and audits to ensure service quality standards and compliance requirements are met
Develop and monitor operational budgets, track expenses, and identify cost optimization opportunities
Respond to client requests and service issues promptly, coordinating resolution efforts across multiple service providers
Prepare comprehensive reports on service performance, incidents, and operational metrics for client and internal stakeholders
Implement and maintain health, safety, and environmental protocols across all facility operations
Foster strong relationships with clients, vendors, and internal teams to ensure seamless service delivery and communication

Required qualifications:

Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
Minimum 3-5 years of experience in facility management or soft services operations
Strong knowledge of facility management systems, maintenance procedures, and vendor management
Excellent communication and interpersonal skills with ability to manage multiple stakeholders
Proficiency in Microsoft Office Suite and facility management software platforms
Understanding of health, safety, and environmental regulations and compliance requirements
Valid driver's license and ability to travel between multiple facility locations

Preferred qualifications:

Professional certification in Facility Management (FMP, CFM, or equivalent)
Experience with computerized maintenance management systems (CMMS) and building automation systems
Previous experience managing soft services in commercial real estate or corporate environments
Project management certification or demonstrated project management experience
Knowledge of sustainability practices and green building standards (LEED, BREEAM)
Bilingual capabilities to support diverse client and vendor relationships

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JLL

Real Estate

Chicago Illinois

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Duty Manager