DRA Collection Executive

Job Summary:

We are looking to hire a dedicated and target-driven DRA Certified Collection Executive for our voice-based recovery process. The role involves handling outbound and inbound calls to recover overdue payments from customers, ensuring compliance with regulatory guidelines.

Key Responsibilities:

• Make outbound collection calls to customers for overdue payments.
• Follow up on payment commitments and ensure timely recovery.
• Maintain daily records of calls, follow-ups, and collections in the system.
• Handle customer queries professionally and escalate unresolved issues.
• Achieve monthly collection targets assigned by the team lead/manager.
• Ensure compliance with RBI norms and follow the Fair Practices Code.
• Negotiate payment arrangements while maintaining good customer relations.
• Update CRM systems with accurate status reports and payment updates.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person